Terms and conditions

On this page you can read the terms and conditions when ordering at keshafelipa webshop. You can also find information about your privacy regarding visiting and ordering at KESHA FELIPA. When you order at KESHA FELIPA online store you need to accept these terms and conditions before placing your order. Please read this information carefully before ordering.

1. Information about KESHA FELIPA

KESHA FELIPA is registered company based in The Netherlands (EU region). Our website is https://www.keshafelipa.com

Chamber of Commerce number: 63030977

Tax identification number: NL198674442B01

E-mail contact: info@keshafelipa.com

2. Your Privacy

See for more information on the privacy page.

When you order at KESHA FELIPA we need a few details to process your purchase. These personal details are your name, address, e-mail address and bank- or payment details. Your payment will be processed by Mollie and your order will be sent with PostNL. KESHA FELIPA will not sell or share your personal information when you order with third parties other than the services needed to make sure your order will be processed and delivered to your shipping address.

KESHA FELIPA will not use your details for e-mail or postal marketing. When you want to follow the latest news, updates and special offers, please sign up for the KESHA FELIPA newsletter on the website. Or you can follow KESHA FELIPA on KESHA FELIPA social media profiles.

On KESHA FELIPA webshop you can share items via a Facebook, Instagram or Twitter share button. KESHA FELIPA have no influence when you share images / links on your personal social media profile via this share buttons.

3. Price and payment

The prices are including Value Added Tax (VAT) but without shipping fees and / or additional taxies or duties (when you are ordering from outside the EU region). The shipping fees will be added in your cart and check out. Shipping fees divers, so check the shipping fees and general shipping information listed underneath this paragraph (§4.). And always tick the right box at the check out of your cart for the correct shipping fee.

For payment at the online store KESHA FELIPA uses Mollie to receives your payment. You can use the following payment solutions at KESHA FELIPA:

  • iDEAL (The Netherlands)
  • Creditcard and Debitcard (Worldwide)
  • Paypal (Worldwide)
  • Sofort (8 EU countries)
  • ING Home

4. Delivery & Shipment

KESHA FELIPA is using the Dutch postal service PostNL for domestic and international shipment. When you place an order and the full payment is received, KESHA FELIPA will make sure to send your purchase as soon as possible. Note: processing the payment can take up to 3 days. Please make sure that you enter the correct shipping address, this will ensure a smoother arrival of your purchase. When you have fill in the wrong address please notify us as soon as possible via e-mail.

Shipping within Europe

Approximately 2 – 40 working days

Shipping outside Europe

Approximately 10 – 45 day working days

The delivery time is always at approach, KESHA FELIPA have no influence to the operations of the postal service(s). Delays may occur when are; strikes, (national) holidays, national conflicts and natural disasters.

Shipping fees

5. Availability products

KESHA FELIPA designs are made in The Netherlands (plus in the studio), Portugal, another countries within EU and China. We are a small company that financed the production itself. This makes our stock is not immense. It may occur that a product is sold out. When the product is sold out and it is still on the website, the item will be re-stock soon. You can also contact via e-mail when it will be in stock again. But if the product is sold out and no longer online, unfortunately it will not be produced again.

5. Tracking your purchase

The flat rate and free shipping options have a track and trace code. The code will be added to your purchase confirmation e-mail. The lightweight do not have a tracking possibility!

6. Return and exchange

  • Items can be returned within 14 days after you received your order.
  • The costs of returning need to paid by the consumer. Return of the shipping fees will only be granted in case of damaged goods.
  • Items must be returned with hangtags and packages, unworn, unwashed, undamaged and unused. When KESHA FELIPA suspects that one of the above applies to the item, we can refuse the refund of the purchase price.
  • Refunds will be transferred to your bank account soon as possible as the return is in possession of KESHA FELIPA.

7. Taxes and duties

KESHA FELIPA is shipping from Europe to every country worldwide. If you live outside the EU region, you may need to pay taxes and duties to clear your parcel at your local Customs. After payment of these taxes and duties your local postal company will delivery your parcel at the given shipping address. If you want to know by forehand about these extra fees, please contact your local Customs.

8. Complaints

KESHA FELIPA checks the quality of the products before shipping. Note these handmade products can have a slightly different color, finishing, quality and placement of prints than displayed on your screen or device.

The products have a washing label to make use you can enjoy your purchase for a long time. Acknowledge that with time color, quality of textile and print(s) can fade.

When you receive your purchase please check it prompt for defects, missing items or damages. And contact KESHA FELIPA by mail. If you have complaints about the parcel delivery (damaged boxes etc.) please contact KESHA FELIPA as soon as possible.

9. Modifications terms and conditions

KESHA FELIPA always have the right to modify these terms and conditions. These conditions were last modified on 20 June 2018.